Here you’ll find answers to some of the most frequently asked questions. If you have a question that’s not answered below, please get in contact with our team.
Who is eligible to hold a .com.au or .net.au domain name?
Please see the eligible domain name holders page for a full list.
Can an overseas business hold a .com.au or .net.au domain name?
Yes, but only under particular circumstances. For example, if the business has a registered Australian trade mark or has applied for an Australian trade mark that is an exact match of the word(s) in the domain name. Please see the eligible domain name holders page for more details.
What is the process for purchasing a domain name?
Buying a domain name from eBranding.com.au is very straightforward and we’ll be happy to assist you at each step along the way.
Many of the domain names in our marketplace have ‘buy now’ pricing and can be purchased immediately. Some have a ‘make offer’ form.
Payments are securely processed by our payment service provider (Stripe). eBranding.com.au does not capture or store any credit or debit card details.
Our website is hosted from servers located in Australia and is protected by multiple layers of security.
The connection between your web browser and the eBranding.com.au website is SSL encrypted.
What are the next steps after you buy the domain name?
1 – Change of Registrant (CoR)
Following your purchase, we’ll initiate a ‘Change of Registrant’ (CoR) process for the domain name. We cover the CoR fees as part of your purchase.
A CoR is required in order to change the legal owner of a .com.au domain name. This is a simple process that changes the Australian Business Number (ABN) or other eligibility type associated with the domain name.
Shortly after your purchase (the same day), you’ll soon receive an automated email from our wholesale registrar account (The Lucky Country) with a link for updating the details associated with the domain name. We’ll be notified by email once you’ve updated the details and will approve the CoR.
It’s best to do the CoR before transferring the domain name to your registrar of choice, otherwise you would have to initiate and pay for the CoR yourself.
2 – Domain name transfer
Once the CoR process has been completed, we’ll send you what’s known as an ‘authorisation code’ or ‘EPP code’. This will allow you to initiate the domain name transfer at your registrar of choice. Transferring .com.au domain names is free of charge.
We’re here to help
The whole process is very straightforward, mostly automated, and of course we’ll be happy to assist throughout.
Can payment be made by bank transfer?
Yes, we can manually generate an invoice and accept payment by bank transfer, also known as electronic funds transfer (EFT). If you are paying by bank transfer, your tax invoice will include full details of our Australian bank account.
In limited circumstances we may accept other payment methods or use an intermediary escrow service, but this is at our discretion and additional fees will apply.
Can domains be purchased through secure escrow?
Yes, for higher value purchases we can complete the transaction through an intermediary escrow service if you wish.
Is the price for the domain name a one time cost?
Yes, payment of the invoice gives you full control of the domain name license through your registrar of choice and is a once-off payment.
Once you take ownership of the domain name license, you’ll be responsible for renewing the domain name before the end of the registration period (the initial registration period is one year). The renewal cost for a .com.au domain name is usually around $15 per year of registration, depending on your registrar. The domain name must be renewed by the applicable due date in order to retain control of the domain name license. If you’d like a longer period of registration between renewals, you can also renew the domain name for multiple years (up to a maximum of five years).
Does the price include Change of Registrant (CoR) and transfer fees?
Yes, our pricing includes the ‘Change of Registrant’ (CoR) fees. Transferring a .com.au domain name to your registrar of choice is free of charge.
Do you charge Goods and Services Tax (GST)?
Yes, we’re an Australian business and we do charge Goods and Services Tax (GST), which is 10%.
All prices are GST inclusive.
Do you offer payment plans over a period of time?
Sorry, we no longer offer payment plans due to the increased administration costs.
How much should I offer for the domain name that I want?
There are often multiple parties interested in the same domain name, so we highly recommend that you put forward your best offer to avoid disappointment.
Most of our domain names were acquired in private transactions or via competitive auctions. As each domain name is unique, individual prices can vary significantly.
Why should I buy a .com.au domain name?
Our quick guide – Why you should invest in a great .au domain – outlines some of the key reasons why you should act now to secure your perfect domain name.
Can I rent or lease a domain name listed on eBranding.com.au?
No, renting or leasing is not permitted under the policy rules of the .au namespaces.
Paragraph 2.11.11 of the .au Domain Administration Rules: Licensing policy prohibits domain name renting or leasing: “A Person must not rent, lease, sub-licence or permit the use of the licence by another Person, unless that Person is a related body corporate with an Australian presence“.
What do these technical terms mean?
We know that jargon can be confusing! We’ve provided explanations of some of the common terms and processes below. Please let us know if you have questions about a term not covered below.
What is an ‘authorisation code’?
An ‘authorisation code’, also known as a ‘domain name password’ or ‘EPP code’ is required in order to transfer a .com.au domain name from one registrar to another. The authorisation code is important and should be kept secure. Once you have control of the domain name license (i.e. after the domain name has been transferred to you), the authorisation code can be obtained at any time from your registrar account.
What is the ‘Change of Registrant’ (CoR) process?
A Change of Registrant (CoR) is required in order to change the legal owner of a .com.au domain name. The process is required in order to change the Australian Business Number (ABN), Australian Company Number (ACN), or other eligibility type associated with the domain name.
When you buy a .com.au domain name from eBranding.com.au we initiate the CoR process and pay the associated fees. It’s a simple online process that’s mostly automated.
For a more detailed explanation of the process, see this helpful diagram from our wholesale registrar partner: