Here you’ll find answers to some of the most frequently asked questions. If you have a question that’s not answered below, please get in contact with our team.
Who is eligible to hold a .com.au or .net.au domain name?
Please see the eligible domain holders page for a full list.
Can an overseas business hold a .com.au or .net.au domain name?
Yes, under particular circumstances. For example, if the business has a registered Australian trade mark or has applied for an Australian trade mark. Please see the eligible domain holders page for more details.
Purchasing a domain name
What is the process for purchasing a domain name?
Buying a domain name from eBranding.com.au is very straightforward and we’ll be happy to assist you at each step along the way.
Check out our infographic for a simple explanation or see the details below.
1 – Tax invoice and payment
When you purchase a domain name from eBranding.com.au, you’ll receive a tax invoice which includes payment instructions.
2 – Change of Registrant (CoR)
Once payment is confirmed (this can be almost instant or take up to one business day depending on your bank), we’ll initiate a ‘Change of Registrant’ (CoR) process. We cover the CoR fees as part of your purchase.
A CoR is required in order to change the legal owner of a .au domain name. This is a simple process that changes the Australian Business Number (ABN), Australian Company Number (ACN), or other eligibility type associated with the domain.
You’ll receive an automated email from our parent business (The Lucky Country) with a link for updating the details associated with the domain name. We’ll be notified by email once you’ve updated the details and will then approve the CoR.
3 – Domain name transfer
Once the CoR process has been completed, we’ll send you what is known as an ‘authorisation code’ or ‘EPP code’. This will allow you to initiate the domain name transfer at your registrar of choice. Transferring .com.au domain names is free of charge.
Once you’ve initiated the transfer process, we’ll receive an automated email that will allow us to authorise the transfer, which will speed up the process considerably. Transfers are usually completed within a matter of hours, depending on the receiving registrar.
What payment methods do you accept?
We only accept payments by bank transfer, also known as electronic funds transfer (EFT). Your tax invoice will include full details of our Australian bank account.
In limited circumstances we may accept other payment methods or use an intermediary escrow service, but this is at our discretion and additional fees will apply.
Do you accept PayPal?
Sorry, we do not offer PayPal as a payment method due to the fees imposed and the risks associated with chargebacks and account fraud.
Can domains be purchased through secure escrow?
Yes, for higher value purchases we can complete the transaction through an intermediary escrow service if you wish.
Is the price for the domain name a one time cost?
Yes, payment of the invoice gives you full control of the domain name license through your registrar of choice and is a once-off payment.
Once you take ownership of the domain name license, you’ll be responsible for renewing the domain name before the end of the registration period (the initial registration period is one year). The renewal cost is usually around $15 per year of registration, depending on your registrar. The domain name must be renewed by the applicable due date in order to retain control of the domain name license. If you’d like a longer period of registration between renewals, you can also renew the domain name for multiple years (up to a maximum of five years).
Does the price include transfer and Change of Registrant (CoR) fees?
Yes, the price includes the ‘Change of Registrant’ (CoR) fees and .au transfers are free of charge.
Do you charge Goods and Services Tax (GST)?
Yes, we’re an Australian business and we do charge Goods and Services Tax (GST), which is 10%.
The GST amount will be included in the total price and will also be shown as an individual item in your invoice, so that you can see the GST component.
If you are an international buyer (business operating outside of Australia and payment to be made from a non-Australian bank account), then GST will not apply.
Do you offer payment plans over a period of time?
Sorry, we no longer offer payment plans due to the increased administration costs.
How much should I offer for the domain name that I want?
There are often multiple parties interested in the same domain name, so we highly recommend that you put forward your best offer to avoid disappointment.
Most of our domain names were acquired in private transactions or via competitive auctions. As each domain name is unique, individual prices can vary significantly.
Why should I buy a .au domain name?
Our quick guide – Why you should invest in a great .au domain – outlines some of the key reasons why you should act now to secure your perfect domain name.
What do these technical terms mean?
We know that jargon can be confusing! We’ve provided explanations of some of the common terms and processes below. Please let us know if you have questions about a term not covered below.
What is an ‘authorisation code’?
An ‘authorisation code’, also known as a ‘domain name password’ or ‘EPP code’ is required in order to transfer a .au domain name from one registrar to another. The authorisation code is important and should be kept secure. Once you have control of the domain name license (i.e. after the domain name has been transferred to you), the authorisation code can be obtained at any time from your registrar account.
What is the ‘Change of Registrant’ (CoR) process?
A Change of Registrant (CoR) is required in order to change the legal owner of a .au domain name. The process is required in order to change the Australian Business Number (ABN), Australian Company Number (ACN), or other eligibility type associated with the domain name.
When you buy a .au domain name from eBranding.com.au we’ll initiate and pay the fees for the CoR. It’s a fairly simple process that’s usually conducted entirely online.
For a more detailed explanation of the process, see this helpful diagram from our wholesale registrar partner: